Reference

Terms and Conditions That Actually Make Sense

These terms set out how your latte4d account works — what you can do, what we're responsible for, and how we handle your wallet activity across DANA, OVO, and GoPay.

Account UseWallet TransactionsDANA, OVO, GoPayYour RightsEligible Regions
latte4d Terms and Conditions That Actually Make Sense
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We store your account data — including transaction records for DANA, OVO, and GoPay activity — on secured servers with encryption in transit. Cookies on our platform track your session state and preferences; you can adjust cookie settings from your browser at any time. We keep transaction records for as long as required under applicable regulations and your account remains active.

Data Retention

Transaction records and account logs are retained according to applicable local regulatory requirements. You can request a summary of your stored data via email support at any time.

Account Security

Your account is protected with password authentication and OTP verification tied to your registered mobile number. Never share your login credentials with anyone.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet selection. No tracking cookies are shared with ad networks without your consent.

Requesting Changes

To update your registered details, correct stored data, or request account closure, contact our support team via email with your account ID and the specific change you need made.

REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear or you need to flag a concern about your account — a transaction dispute, access issue, or a question about your rights — our support team handles it directly. Use the channel that works for your situation: live chat for quick questions, email for anything that needs a written trail.

Team online

Live Chat

Open the chat widget from your account dashboard to reach a support agent. Available for account and wallet questions including DANA, OVO, and GoPay transaction follow-ups.

Email Support

Send a detailed message to our support address for terms-related enquiries, account disputes, or requests about your personal data and usage history.

Account Help Centre

Browse the Help section inside your account for answers on wallet verification steps, login issues, and how specific clauses in these terms apply to your activity.

Common Questions About These Terms

Here are the questions we hear most from account holders about how these terms apply to real situations — wallet use, account access, data rights, and what happens when something goes wrong.

Yes, where access is permitted under local law. Eligibility depends on your location and applicable Indonesian regulations. If platform access is restricted in your region, these terms don't establish a right to use the service.

We'll notify you through your registered account before any material change takes effect. Continued use after the notice period counts as acceptance. Minor clarifications may be updated without a notice period.

Any remaining balance is returned to the payment method you last used — DANA, OVO, or GoPay — subject to verification of your account identity. Contact support to start the closure process.

Reach support via live chat or email with your account ID and the transaction reference. We review wallet records for DANA, OVO, and GoPay activity and respond with findings before escalating to the payment provider.

We store your registration details, login history, and transaction records. You can request a copy of your stored data by emailing support with your account ID. We'll respond within the timeframe required by applicable regulations.

You're responsible for keeping your credentials secure. If your account was accessed without your consent, contact us immediately via live chat. We'll review the session logs and advise on next steps before any further action.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.